411 on Cingular

Hi everyone-

Well I am certainly frustrated with Cingular right now. Over the weekend I wanted a phone number for my insurance representative -- I knew the city and state and the representatives company name. Well the nice cingular person asked for "What city" -- spoke and spelled the name, "What state", spoke the name -- Massachusetts....not to many other states, "What listing", spoke and spelled the name. "I'm sorry but I don't have a listing in that city but I have one in Wellsley"...Strange their office is not in that city. Can you please check again..."sorry only that listing". Fine give me the number. The number you requested "AG Edwards" ... I asked for Everrett and Sons Insurance -- How did you get AG Edwards? So then I called back and did the same thing. This time I got the right answer!!! Okay to batting .500. Not so good when it costs $1.25 per instance. So that is why I am pushing -- 1-800-FREE411. Granted you have to listen to an ad for a product but what the hell....cheaper than the $1.25 and they got the answer correct on the first try!

Sounds like I need to do an experiment.....

Stay tuned.

Kevin